I never had my own  Nikon DSLR camera until last December 18, 2009. I bought it out from my online earnings and a bit of my 14th month pay. I was really excited when I first had it in hand.  And by the way, I bought it at Pixel Pro Cebu located at Parkmall, under Camera Sound Inc.

3 days later, we got invited to a dawn mass event dubbed as “Keso de Gallo” and that was the first time I used my camera for an event.  Moreover, I feel so lucky with that camera, since I won a prize from an impromptu photography contest during that event.

On the 7th day, while I was in Sto. Niño church planning to take some pictures, my camera suddenly encountered a problem – it didn’t turn on. NO POWER at all.  I thought it was just the battery, but it wasn’t.  So I returned my camera at Pixel Pro Cebu on the 9th day, because I was not available on the very day the problem happened.  I explained to them what exactly happened and told them that I need it by Sinulog 2010.  I kept on making follow up calls about my camera so that they would feel the urgency of such matter. Per technician, the issue/problem was due to a damaged power board – a factory defect.  Since it was a factory defect, I asked for replacement, but what Pixel Pro staff/s were telling me is that they only offer unit replacement if it’s with in 7 days from the time the unit was bought.  So basically I have to wait. 2 days before Sinulog, I had it back and I was able to take photos during the grand mardigras.

9 days later (the same date of the Sto. Niño Hubo celebration), I was really planning  to take photos, but again the problem happened. NO POWER.  Same story, I rushed it to Pixel Pro Cebu – Camera Sound, Inc and told them the same story.  I know they can’t do anything about it, but to send it to Manila for RE-REPAIR. I called and asked the head technician on what they gonna do about it and he said they need to further check on it.  And will replace the power board.  But they have to order it from the supplier and might take longer than expected, w/c basically took over a month.

I had my camera back in hand, just right after my birthday. 3 days later the problem occured again. Exactly the same problem, the same story.  This time, I am totally f*cked up!  I hate to say that I am getting annoyed, pissed off, dissatisfied, unhappy, frustrated, and what so ever with this experience this very unfortunate and horrible experience, but I can’t help it anymore.  What am I paying for? A unit that I haven’t used that much? Or is my unit really brand new?

IF YOU WERE IN MY SHOE, WHAT WOULD YOU DO? HOW WOULD YOU REACT WITH THIS KIND OF EXPERIENCE? How would someone be able to perform his duty as an ONLINE MEDIA with out his camera?  Is Patience still the virtue?  Tell me!

If you only knew how it feels to be invited in a certain event/events and can’t event take photos, I think you would understand why I am ranting here.  This is just extremely unacceptable. Why? Because, that 7 days unit replacement is not even written with that damn warranty card. Is that normal? Is that valid? How could you apply this invisible 7 day warranty agreement, if it wasn’t even written in a piece of paper?  Is that 7 days unit replacement still applies to this kind of situation?  C’mon, shed me some lights fellas! I am not understanding anything now. >_<

Moreover, below are just  few of the events that I missed to take photos.

• Political Arena PCOS Machine Testing
• Musicfest 2010/Press Conference
• Chinese New Year’s Eve Event at SM
• CBS 2nd Year Anniversary
• Ai Love Cosplay
• Frizberry YoGurt Grand Opening
• Cattski TEN Concert
• Thakral Infotech Press Launch
• PLDT Watchpad Speedster Bus Launching
• PLDT MYDSL WATCHPAD GOES LIVE AND LOUD IN CEBU
• BE Resort Afternoon Visit
• Maribago Bluewater -The Unveiling of the New Seven
• PLDT myDSL Speed Circuit Drifting Exhibition
• PARADISO 2010

The author just wanted to express his ongoing horrible  experience  at Pixel Pro Cebu under Camera Sound, Inc.  Please don’t take it personally, the author is talking about the store technician and services as a whole.

Last December 27, 2009 my Nikon D3000 was having major problem – “No Power” . All of the sudden it’s not showing anything when I turned it on.  December 28, I returned it to Pixel Pro, Parkmall where I bought it and yet they decided to pull out the item and shifted it to Manila for a repair.  It took exactly 16 days before it came back to my hands. Will I was really worried about it, to the fact that Sinulog 2010 is fast approaching. It also took several calls/follow ups to Pixel Pro about the cam and it came to the point that I almost lost hope of joining everyone taking photos during the Grand Mardigras.

Issue: Mainboard damaged . Mainboard issue is a factory defect.  They’re supposed to replace it with a new unit, but per Pixel Pro, if it falls with in 7days then they could.    Well, sadly, this is my Nikon d3000’s destiny. Can’t just deny the fact that it’s been dismantled. =( Anyhow, am still thankful that it came back before the Sinulog 2010 Grand Mardigras!

At the moment, am still checking some settings and trying to do some test shots. Hopefully, and I am really hoping that there are no after effects at all.

Pixel Pro and the after sales service:
So how would I rate their after sales service? This is based on my own experience.  In a range of 1-10 as 10 is the highest, I would rate them as 6.  Why?  To be continued…. (am sleepy now)

Last Saturday evening, we the Cebu Bloggers went at VUDU for the Project Headshot Clinic One Youth. That was a bit of fun though. I knew it already that it would be a photoshoot. Anyhow, lemme just share to you a bit of experience that I had last time at the certain venue VUDU. Well, it’s simply like this.

Am the kind of person who’s used to wear slippers coz it’s more comfty. The hell would I know that this VUDU place doesn’t allow slippers?  (pardon my ignorance, but I wasn’t there to party that night).  When I arrived at the place, I heard them (VUDU crews) being briefed and they agreed  that we are allowed to go inside as long as we would wear that green thing in our arm. (since we would just be there for a while for the photo shoot/headshot). At first (early in the evening around 6pm) I was able to went inside/out in inside VUDU, but later on around 8PM while I was outside, I decided to go inside again, to say goodbye from the coordinator since we are leaving, however that black shirt damn man didn’t allow me enter again, I told him that I won’t be long inside, however he kept on telling me (at the same time) pointing at the  rule about slippers. Well, that disappoints me a bit. I mean it, I was annoyed and wanted to scream like hell! I thought we were exempted for that damn rule on that short period of time!

This is not about VUDU in general,  but about some people there or particular crew , who was not properly briefed on what’s going on with the place! It was just frustrating, that’s it!