The Team Name:
It took couple of weeks for the team to decide what name should replaced “Twisted Mind - there’s a thin line between the crazy and the genius.” Early this year, the team decided to call ourselves RELOADED, which simply means “filling something back up”.

Challenge(s):
People come and go, and yet it was the very big challenge with in the team to lose those people who are close in our hearts. Who once made us laugh till we fart, made us wonder that life is not perfect and at times you are in trouble and you need someone to lean on, they’re there. Which somehow proved the line: “The end does not justify the means.” Even though it happened, it didn’t stop us from dreaming and reaching our desires in the team. New faces, new people, and new friends joined the team. And now we’re all intact.

RELOADED indeed is a port of call — a home in the four corners of the office for TSRs, ATSRs, Second Levels, Supervisor, Hackers, and Bloggers. It can be a complex assembly, but it’s our last best hope for achieving our goals as a team. To advance camaraderie by creating a place where novice and veteran agents could work out their differences peacefully.

Long live RELOADED!

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image from enovlink.com

FYI: Enovlink Press Briefing happened last Saturday, Nov. 8 2008. This post was delayed for some reasons.

It was late in the evening when I checked my email and had lots of notifications and updates from Cebu Bloggers Society Yahoo groups. Though I was that sleepy, but since it’s weekend, and besides I hadn’t been able to check my emails quiet sometime, so I decided to read everything in my mailbox. I mean it, it was really tiring, reading about 300 messages. But what’s worth reading was the new email from X, sent to the CBS group. It was actually about a press briefing for ENOVLINK. With out any idea of what that organization was, my interest of going to the event was there.

It was already 3am in the morning Saturday when I went to sleep. By 7am, I was awake then, and when I checked my mailbox, I found another email from X about the Enovlink Press Briefing event, leaving a contact number of Miss Jing. Since I was interesed, I texted Ms. Jing, asking her some clarifications of the event. The weather wasn’t too good on that day, it was raining cats and dogs. Since no blogger had confirmed to joined the Enovlink event, I decided to attend. I informed Ms. Jing before hand that I might be late and the respond was so kind, telling me that they’ll wait for me.

10.30 when I arrived at the venue – I was introduced by Ms. Jing to the PRESS from Superbalita, Sunstar and The Freeman. We had a little discussion about BPO by Dr. Mendoza.

Around 11am, the formal briefing started. All the Executive Staffs of Enovlink were there and Mr. Mike Murphy was there as well. Below is a brief profile about Enovlink Training Center.

Company’s Vision:

ETC’s vision is to Enable, Enhance, & Expand the communication and customer service skills of individuals in order for them to attain successful careers in the call center industry.

Company’s Focus:

Enovlink Training Center acknowledges the need for competent individuals in this skyrocketing industry.

Our goal is to be the leading provider of top Quality English-speaking call center agents with exceptional customer service skills, with a clear and precise focus on their career.

for more informations, you may check their site: http://www.enovlink.com/

The event was really nice and cool! Thank you Enovlink for inviting!

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